Vets Now in Gateshead specializes in providing emergency veterinary services with extended hours, catering to urgent pet health needs around the clock. With a Google Maps rating of 4.3 stars from a substantial 557 reviews, the clinic demonstrates a generally positive reception among pet owners. The reviews highlight both the compassionate care offered by the staff and the high costs associated with emergency services.

Sophia Grainger and Kirsty Ferry, both awarding 5 stars, commend the clinic for its empathetic handling of difficult situations, emphasizing the kindness and patience of the veterinary staff during euthanasia procedures. Personal touches, such as receiving a condolences card, are noted as a valued aspect of their experience. Similarly, Sue Gray and Kay Milner, who rated the clinic 4 stars, appreciate the thoroughness and clarity of communication from the vets, although they mention the high financial cost as a downside.

Conversely, a 1-star review by Robert Herrington points to a less satisfactory experience, describing a vet's demeanor as money-focused and lacking empathy, contrasting with the otherwise positive reviews. This suggests variability in individual experiences with the clinic’s staff.

While the clinic is praised for its clean and comfortable facilities, a noted issue is the slippery flooring, which caused distress to a patient, as mentioned by Kay Milner. Overall, Vets Now in Gateshead is recognized for its professional and compassionate emergency care, though prospective clients should be prepared for the associated costs.